Frequently Asked Questions
Great Customer Service Is Our Goal!
Ready To Ask A Question?
Contact Us
Want to see some examples of our work?
We never show your content to anyone but you. These clients have opted in to allowing us to showcase our work!
Having an emergency?
Simply Submit A Request or Revision On Your Order
Whats our Process?
Professional social assessment
Once you have chosen your package and signed up online – you will immediately land into your new Client Portal with our On-boarding instructions.
All you need to do is connect your social media pages and answer our Business Profiler Questionnaire.
If you don’t have any social media pages setup, then we can create these for you at no extra charge.
Research Phase
Every client is unique and that’s why we spend up to 7 days researching your business and industry.
We analyse the leading competitors in your industry to find out what social media strategy will be effective.
Once we have this data, we will be in a stronger position to create your social media content.
Content Creation Phase
After that we will enter into the Content Creation Phase in which we will create your first week of social media posts. You will be sent a preview before they go live.
If you choose to add Instagram Stories to your package, this will delivered when your post are approved.
Monthly Analytics
You need to understand the ROI of our services, and that’s why we send you detailed monthly analytics.
These analytics will show you exactly how many people we have reached, how many followers / likes we have generated, and much more.
